All talks
Fix the System, Not the Pilot
What aviation learned by refusing “human error” as an answer.
KeynoteWorkshopBoard session
The promise
Your audience stops asking who to blame and starts asking what made the mistake likely. That one change makes the next failure less likely.
Who it is for
Operating businesses where failure is visible and expensive: energy, telecoms, mining, ports, logistics, construction, financial services and regulators.
What people leave with
- The difference between what triggered a failure and the conditions already in place. Each needs a different fix.
- Why a serious failure usually comes from 7 to 12 small causes, not one big one.
- What changes in a business when blame stops being the first question.
Formats
- Keynote, 45 to 60 minutes
- Workshop, a half day, applied to one of your own incidents
- Board or risk committee session, 90 minutes
- Panel or moderated conversation, as panellist or as chair
Behind the talk
This is the thinking behind FranklySpeaking, the firm I founded, which investigates problems that keep coming back and fixes the cause.
If you remove the person, the next one sits in the same seat.
The talk keeps its name. The subtitle and the examples are shaped for your audience.